1.) RETURNS — When purchasing merchandise from Henri's web site and/or physical store locations, you will be asked to read, understand, and agree to the return policy as follows: we do not accept returns, allow exchanges, offer store credits, or issue refunds of any kind. Due to the seasonality and delicate nature of our merchandise, all sales are final. Your online order cannot be completed unless you agree to these terms at checkout.
2.) PROCESSING TIMES — While we strive to process and ship all of our orders as soon as possible, due to the delicate nature of our products, processing times will vary based on each individual order placed. For example, an item that is not in stock in our stores but can be ordered from the designer may require additional processing time. It is very important that you provide an accurate "event date" at the time of checkout. If you need your order to be delivered to you by a specific date, or if you're at all concerned about processing/shipping times, please contact us at sales@henris.com or call +1 800 952 3560 to speak to a customer service representative who is here to help you choose the best shipping option to receive your order in time for your event and answer any questions you may have about availability.
3.) SALE ITEMS — Items listed in "sale" categories are clearance items from our two store locations. Many of them have been tried on before, and the condition of these sale dresses can vary from brand new to visibly worn. Sale items are available online only and sold as is. If you are at all concerned about the condition of a dress, we highly encourage you to reach out to us at sales@henris.com prior to your purchase. A member of our internet sales team will be happy to answer any questions you may have and is available to send photos showing the condition of any sale dresses that you may be interested in prior to your purchase. Sale items are shipped in a plastic bag to protect your purchase during transit. Zippered garment bags can be purchased online for an additional fee and can be found under the 'Accessories' tab.
4.) AFTERPAY — Aterpay allows you to split your purchase into four equal installments. You’ll pay your first installment at the time of purchase and the remainder over time. Merchandise purchased using Afterpay will not ship until at least 48 business hours after your order is completed, even if you have selected an express shipping option at checkout. As stated above, processing times will vary based on each individual order placed. If you are at all concerned about processing/shipping times, please contact us at sales@henris.com or call +1 800 952 3560 to speak to a customer service representative who is here to help you choose the best shipping option to receive your order in time for your event.